Everlynxs reserves the right to update the rules when necessary, and the updated version will be published on www.everlynxs.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Everlynxs immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by Everlynxs. Supplier would publish their own Return & Refund Policy on the product detail page. Everlynxs policy shall prevail in case of conflict with supplier’s policy.
For after-sales issues, buyers should file a return & refund request within 25 days of the delivery date (except several suppliers whose after-sales period was agreed by Everlynxs). The period of Return & Refund request filed exceeds, the supplier reserves the right not to provide any after-sales service after that time.
Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the “request refund” button in Everlynxs buyer center, or by contacting Everlynxs customer service to cancel the order. Please note some supplier policies do not accept order cancellations before the order is shipped out. The supplier should agree or reject the cancellation request within 3 business days.
If the supplier cannot fulfill the buyer’s order within the order processing time indicated on Everlynxs product page, under the condition, but not limited to no stock or other conditions, the supplier has the right to cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, the supplier has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. The supplier should refund the buyer when the return shows as in transit on the logistic website with the supplier’s provided prepaid return label.
Everlynxs shall not require supplier to accept after-sale request for “non-defective remorse returns”, supplier has the right to accept or reject the request as his policy show as on the Everlynxs product page. Everlynxs will abide by the supplier’s policy under this condition.
If supplier accepts the after-sale request for the reason type of “non-defective remorse returns” and require to deduct a “restocking & repacking fee”, under Everlynxs policy restriction, the “restocking & repacking fee” in total supplier deducted shall not exceed 35% of order total price.
Everlynxs shall not require suppliers on warranty, like whether to provide warranty or not, or the way of warranty handling with.
Everlynxs shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on supplier’s policy or Everlynxs policy, agree on refund or redelivery between supplier and buyer or others, supplier must refund not more than 3 business days, or redelivery not more than 5 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to the supplier or Everlynxs. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, the supplier and or Everlynxs has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by Everlynxs.